AEGIS 24/7, the owner of the Ylore mobile application (“the App”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you, in respect of how we manage your Personal Information, so that you know how we use and disclose your information when you make it available to us.

This Privacy Policy discloses our practices regarding information collection and usage for the website located at www.aegis-247.com, related mobile website(s) (collectively the “Websites”), the mobile applications (the “Applications”) and the service provided thereon (the “Service”).

By using or accessing the Websites, Applications and the Service, you signify your agreement to be bound by this Privacy Policy.  IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE OUR APPS, SERVICES OR ACCESS OUR SERVICES.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website.  We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Key aspects of our privacy practices described in this Privacy Policy include the following explanations:

• The information we collect and why we collect it
• Methods of collecting information
• How we use that information
• How we share information
• Data ownership
• The choices we offer

1. Personally identifiable information that we collect

We may ask you for, or you may voluntarily submit, personally identifiable information when you are using the Service.  The personally identifiable information which you may provide to us could include, but is not limited to:

• Your name
• Cell phone number
• Your email address
• Your contact information (including, without limitation, address and email address)
• Your device ID (Unique Device Identifiers (UDIDs)), device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information
• For the Apps only, location information because it can reveal user aggregated activity patterns and habits
• Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your inquiries
• Any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information
• Information you provide to us through customer feedback, surveys
• Any other personal information that may be required in order to facilitate your dealings with us
• Other personal information

2. Non-personal or aggregate information that we collect

When you access our Apps or websites, we may automatically collect non-personally identifiable information from you, such as IP host address, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the App or websites and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual.   We may also aggregate information collected offline in connection with the Service, obtain non-personally identifiable information from third party sources and develop aggregate information by anonymizing previously collected personally identifiable information.

It is possible at times when collecting non-personally identifiable information through automatic means that we may unintentionally collect or receive personally identifiable information that is mixed in with the non-personally identifiable information.  While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists.  If you believe that we have inadvertently collected your personal information, please notify us at privacy@aegis-247.com.

3. Methods of collecting personal information

We may collect these types of personal information either directly from you, or from third parties. 

We may collect this information when you: 

• register for the Application on our website or when creating an account as a Member in the Application
• make an In App Purchase subscription through the Apple store or Google Play store
• communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites
• interact with our sites, services, content and advertising or
• invest in our business or enquire as to a potential purchase in our business

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

4. Information use

We will only use your personally identifiable information as described below, unless you have specifically consented to another type of use, either at the time the personally identifiable information is collected from you or through some other form of consent from you or notification to you:

• We may share your personally identifiable information collected in connection with providing the Service
• We may use your personally identifiable information to respond to your inquiries including support requests, administrative messages, reminders, technical notices, updates, security alerts, and information requested by you and general requests
• We may use your personally identifiable information to send you emails from time to time about our services, but we will not provide your personally identifiable information to third parties for them to contact you directly unless otherwise permitted by this Privacy Policy or you provide your consent
• To operate, protect, improve and optimize our website, services, app, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing
• To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners
• We may share your personally identifiable information with third parties (collectively, the “Third Party Vendors”) to further the purpose for which you provided such information to us. This includes for us to develop anonymized consumer insights so that we can better understand your preferences and interests, personalize your experience and enhance the products and service(s) that you receive
• For example, we may share your information with a trusted third party, for the purpose of sending emails in order to communicate with you. We urge you to read the privacy practices of all of our Third Party Vendors before submitting any personally identifiable information through the Service.
• We may disclose personally identifiable information as required by law or legal process, to resolve any disputes that we may have with any of our users, and enforce our agreements with third parties
• We may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for our services or our sponsors
• To consider your employment application
• When you invest in our business or enquire as to a potential purchase in our business
• We may transfer your personally identifiable information in connection with the sale or merger or change of control of AEGIS 24/7 or the division responsible for the services with which your personally identifiable information is associated
• We may share your personally identifiable information with an affiliate of AEGIS 24/7 who is in the same corporate family as us as long as their privacy practices are substantially similar to ours

Non-personally identifiable or aggregate information may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such information shall not specifically identify you.

5. Cookies and similar technologies

“Cookies” are pieces of information that may be placed on your computer by a service for the purpose of facilitating and enhancing your communication and interaction with that service. Many services use cookies for these purposes.  We may use cookies (and similar items such as clear gifs, web beacons, tags, etc.) on our Service to customize your visit and for other purposes to make your visit more convenient or to enable us to enhance our Service.  We may also use and place cookies (and similar items) on your computer from our third party service providers in connection with the Service, such as an analytics provider that helps us manage and analyze Service usage, as described more fully below.  In addition, our advertisers and business partners may set cookies and similar items on your computer when you use our Service.  You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Service, but it may interfere with some of its functionality.  Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your computer without your knowledge.

If you delete your cookies, change browsers or use a different cookie, our cookie (or an opt-out cookie) may no longer work and you will have to re input (or opt-out) again.

6. Analytics and conversion tracking

We may use analytics services that use cookies, javascript and similar technologies to help us analyze how users use the Service.  The information generated by these services about your use of the Service (including your IP address or a truncated version of your IP address) is transmitted to and stored by analytics service providers on their servers.  Those service providers will use this information for the purpose of evaluating your, and other users’, use of the Service, compiling reports for us on website activity and providing other services relating to website activity and Internet usage. 

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports.  This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. 

For example, we use cookies on our site for Google Analytics (the “Analytics Service”).  The Analytics Service is a web-based analytics tool that helps website owners understand how visitors engage with their website.  The Analytics Service customers can view a variety of reports about how visitors interact with their website so that they can improve it. 

Like many services, the Analytics Service uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site.  We then use the information to compile reports and to help us improve our site. 

Cookies contain information that is transferred to your computer’s hard drive.  These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. 

The Analytics Service collects information anonymously.  They report website trends without identifying individual visitors. You can opt out of the Analytics Service without affecting how you visit our site.  For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.

We may also use Google conversion tracking and/or similar services to help us understand your and other users’ use of the Service.

7. Automatically collected information

When you access the Service or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking technologies.  This “automatically collected” information may include Internet Protocol address (“IP Address”), a unique user ID, device type, device identifiers, browser types and language, referring and exit pages, platform type, version of software installed, system type, the content and pages that you access on the Service, the number of clicks, the amount of time spent on pages, the dates and times that you visit the Service, and other similar information.  Depending on the law of your country of residence, your IP address may legally be considered personally identifiable information.

8. Security

The security of your personally identifiable information is very important to us.  When we collect your personally identifiable information online, we use reasonable efforts to protect it from misuse, loss and from unauthorized access, modification, or disclosure.  However, due to the inherent open nature of the Internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorized access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk.  

We have put in place reasonable physical, administrative, electronic, and managerial procedures to safeguard the information we collect.  These include but are not limited to:

• our agreements with our employees, contractors and third-party service providers also contain appropriate provisions with regard to the confidentiality and protection of your data; and
• we undertake security assessments of third parties with whom we share your data to ensure we have confidence in their systems and procedures.

Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information.  When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.  For more information on protecting your privacy, please visit www.ftc.gov/privacy.

9. Disclosure of personal information outside the United States

We may disclose personal information outside of the United States to third party service providers, who assist us in providing the Services to you.  When you provide your personal information to us, you consent to the disclosure of your information outside of the United States and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with United States privacy legislation.  We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information, in a way that is consistent with this privacy policy and protect your personal information.

10. Your disclosures in blogs and other social media

You should be aware that personally identifiable information which you voluntarily include and transmit online on the Service or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions.  We are unable to control such uses of your personally identifiable information, and by using the Service or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.

If you login to the Websites and/or Service through your social media accounts such as a Facebook account, connect to a third party service such as Facebook or Twitter through an icon or link on the Service or otherwise link your account with a third party service, we may share the contents of your post and associated information (such as your user name, the fact that your connection originated from the Service, and other relevant usage and diagnostic information) with such third party.  With your one-time consent, we may also send information about the content you watch and your activities on the Service to such third parties.  Once such information is shared, the use of your information will be subject to that service’s privacy policy and this Privacy Policy will not apply.

11. Protection for children

We generally do not collect personally identifiable information from children under the age of 13.  If at any time in the future we plan to collect personally identifiable information from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and appropriate consent from the child’s parent or guardian will be sought where required by COPPA.  When we become aware that personally identifiable information from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.

12. Other services

As a convenience to you, we may provide links to third-party Services from within our Service.  We are not responsible for the privacy practices or content of these third-party sites.  When you link away from our Service, you do so at your own risk.

13. Changes to this Privacy Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time.  However, if at any time in the future we plan to use personally identifiable information in a way that materially differs from this Privacy Policy, including sharing such information with more third parties, we will post such changes here and provide you the opportunity to opt-out of such differing uses.  Your continued use of the Service and our services following the posting of any changes to this Privacy Policy means you accept such changes.

14. Opt-out process                             

All unsubscribe or opt-out requests may be made by clicking the “unsubscribe” link at the bottom of the relevant email.  We will process your request within a reasonable time after receipt. However, we are not responsible for, and in some cases we are incapable of, removing your personally identifiable information from the lists of any third party who has previously been provided your information in accordance with this Privacy Policy or your consent.  You should contact such third parties directly. If you would like to update or correct any personally identifiable information that you have provided to us, please email us at privacy@aegis-247.com and once we confirm your information, we will update such information within a reasonable amount of time.

15. Communications with AEGIS 24/7

By providing your contact information to us (including, without limitation, your email address, physical address, and phone number) (collectively the “Channels”) to us, you expressly consent to receive communications from us.  We may use the Channels to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or our business partners, provided that, we will not give your contact information to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.

By using the Service, you expressly consent to receive in-product communications from us (including, without limitation, push notifications on the App).  

By providing your phone number to us, you expressly consent to receive phone calls and/or text messages from us.  We will not give your phone number to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.

Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY.  You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from AEGIS 24/7.

Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary.  Except to the extent expressly covered by this Privacy Policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us, as well as any data developed using the content of such communication, without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.

16. No Rights of third parties

This Privacy Policy does not create rights enforceable by third parties, nor does it require disclosure of any personal information relating to users of the Service.

17. Site Terms of Service

Use of this Service is governed by, and subject to, the Terms of Service located at https://aegis-247.com/terms-of-service (the “Terms”). This Privacy Policy is incorporated into the Terms.  Your use, or access, of the Service constitutes your agreement to be bound by these provisions.  IF YOU DO NOT AGREE TO THE TERMS AND THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE THE SERVICE.

18. Servers

Our servers are maintained in the United States.  By using the Service, you freely and specifically give us your consent to export your personally identifiable information to the United States and to store and use it in the United States as specified in this Privacy Policy.  You understand that data stored in the United States may be subject to lawful requests by the courts or law enforcement authorities in the United States.

19. Data ownership 

You own the data and other materials and information that you provide to us in connection with your use of our Services.  We call this ‘Your Data’.

We may generate aggregated data sets, reports and analysis relating to your use of our services.  We ensure that this data is anonymized and does not identify you.  We own the data in these aggregated data sets, reports and analysis and may use this data for internal purposes only for the purposes of improving the product and services we make available to you.

20. Controls and choices regarding information and data

You can exercise certain controls and choices regarding your data.  You can exercise these options in writing to or contacting Aegis 24/7.

Your choices may include:

• Restrictions on the collection or use of your information
• Correction and deletion of your data (to the extent permitted by applicable data protection laws)
• Removal from our marketing and promotional email lists
• Access to the information we collect and hold about you; and
• The transfer of your personal data to another nominated third party (to the extent possible)

Please be aware that we may not be able to provide certain services or support to you, if you choose to exercise certain controls.

21. Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us at privacy@aegis-247.com. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

If you think that any personal information we hold about you is inaccurate, please contact us at privacy@aegis-247.com and we will take reasonable steps to ensure that it is corrected.

22. Governing law

This Privacy Policy and our legal obligations hereunder are subject to the laws of the State of Delaware regardless of your location.  You hereby consent to the exclusive jurisdiction of and venue in the courts located in the State of Delaware, County of New Castle, in all disputes arising out of or relating to the Services.

23. Contact

For questions or concerns relating to privacy, contact us at privacy@aegis-247.com or AEGIS 24/7 at 254 Chapman Rd, Ste 208 #9494, Newark, DE 19702, United States of America.

Effective date

 10 January 2024

ADDENDUM –  “A” US RESIDENTS ONLY

1. Disclosure

If you are a resident of certain states, including California, Colorado, Connecticut or Virginia, you may have specific rights. The additional disclosures and rights relevant to residents of certain U.S. states that have enacted data protection laws and regulations are set out below. This content supplements the Ylore Privacy Policy (the “Privacy Policy”), and includes our Notice at Collection under California law. This Section provides you with necessary information about the personal information we collect and how we may use this information.

The California Consumer Privacy Act of 2018, the California Consumer Privacy Act of 2018 (“CCPA“), the California Privacy Rights Act of 2020 (“CPRA”) and other states privacy laws provide certain U.S. residents with specific rights regarding personal information. This section of the Privacy Policy describes those rights and how to exercise them. This section does not apply to publicly available information.

Some information is collected automatically when you interact with our website. You can find more details in the main section of the Privacy Policy.

If it is necessary for providing a service you are requesting, we will collect, process or you may also supply us with the following sensitive personal information to operate our business: username and passwords, name, phone number, email. 

Depending on your cookie preferences, we may “share” categories of personal information, as defined under California law, to or with third parties and for the business and commercial purposes described in the Privacy Policy. According to the CPRA, “sharing” means the disclosure of your personal information to a third party or cross-context behavioral advertising, whether or not for monetary or other valuable consideration. 

We do not “sell” personal information as defined under CPRA, CCPA or under Consumer Data Protection Act (Virginia privacy law) (“CDPA”). 

We do not knowingly “share” the personal information of known minors under 16 years of age.

2. Access to Specific Information Rights

You have the right to request that we disclose certain information to you about how we collected and used your personal information. Once we have received a valid request from you, we will disclose to you, to the extent permitted by law:

The categories of personal information we collected about you.

The categories of sources for your personal information we collected about you.

The business or commercial purpose for collecting, selling, or sharing your personal information, if applicable.

The categories of third parties with whom we share your personal information.

If we disclosed your personal information for a business purpose, the personal information categories that each category of recipient obtained.

3.  Deletion Right

Residents of certain states have the right to request that we delete the personal information that we have collected about them, subject to certain exceptions described in the main body of the Privacy Policy.

4. Correction Right

Residents of certain states have the right to request that we correct inaccurate personal information that we maintain about them, subject to certain exceptions set forth in applicable law(s).

5. No Discrimination

We will not discriminate against you for exercising any of your privacy rights. 

6. Do Not Sell or Share My Personal Information

You are free to change your cookie preferences at any time and request to opt out of sharing of your personal information to third parties, subject to certain exceptions set forth in applicable law(s). By “sharing”, we refer to the processing of personal data as described in the main body of the Privacy Policy. We and other companies place tracking technologies on our websites to allow us to collect and share, with selected partners, information about your behavior on our website in order to display interest-based advertising for our products on other pages or to improve our advertising accuracy and relevance. If you decide to opt out of this data sharing, you will need to click on the Cookies and Marketing Preferences link or on the footer of our website and change your preferences by opting out of “Share or Sale of Personal data”. 

7. Opt Out of Targeted Advertising

Certain data collection and processing on our website for purposes of interest-based advertising may be deemed “targeted advertising,” or a “sale” or “sharing” of personal information by some state laws, like under the CDPA. Depending on your cookie preferences and to the extent permitted by law, we may disclose your personal information to our trusted partners for targeted advertising. You may request that we stop using and sharing your personal information for such targeted advertising by clicking on the Cookies and Marketing Preferences link on the footer of our website and change your preferences by opting out of “Share or Sale of Personal data”.

8. Do not share or disclose my sensitive personal information

You have the right to limit how your sensitive personal information is disclosed or shared with third parties. To exercise your rights described in the Privacy policy, please contact us at privacy@aegis-247.com

9. Exercising Your Rights

You can exercise any of your rights as described in the Privacy Policy to the extent permitted by applicable law(s). 

Please provide enough information and describe your request with sufficient detail to enable us to  properly respond to your request. We will take reasonable steps to verify your identity before we can respond to your request.

If you reside in California, you or a person registered with the California Secretary of State that you authorize to act on your behalf, may file a request. 

If you reside in Connecticut or Colorado, you have the option to designate an authorized agent to file a request on your behalf. 

You may also make a verifiable consumer request on behalf of your minor child.